FAQ: The most common questions about ello
What makes ello so safe?
ello is an electric rollator that stands out in the market due to its many innovative features, especially its high safety standards. It automatically brakes on slopes and moves at a crawl when the handles are released. ello always detects the user's desired speed and adjusts accordingly. Its front, bottom, and rear lighting provides added security.
What sets ello apart?
ello is an electric rollator unique in the market for its wealth of innovative features. It excels in safety, offering high comfort reminiscent of e-bikes, even allowing users to tackle slopes or obstacles like curbs. This safety and comfort are complemented by a sleek design that looks good even in theaters or opera houses.
How does the brake assistant work?
Is the brake assistant safe in wet weather?
Is the brake assistant safe in wet weather?
The brake assistant in the ello rollator automatically maintains your desired speed when going downhill, especially in critical situations and in all weather conditions. Sensors detect slopes and stumbling movements, activating the brakes to slow down. This reduces the risk of falls and ensures safe movement. This intelligent function helps users maintain control, even in unexpected moments.
How can ello help overcome obstacles?
The ello rollator features a special "obstacle button" that allows users to safely and comfortably cross curbs or small steps. With a simple press of a button, the rollator slightly lifts, making it easy to navigate obstacles like bus entries. This function greatly simplifies daily life, though ello is not designed for navigating steep stairs.
How do the electric motors assist in daily use?
The two powerful electric motors in the ello rollator provide effective support on slopes or when carrying heavy loads, like groceries. The motors offer steady and powerful assistance, allowing easy movement. ello is an ideal solution for more challenging everyday situations.
Are the controls really self-explanatory?
Two simple controls make operating ello easy and intuitive. Once the desired support level is set, you can fully focus on your mobility.
What happens if the ello's battery runs out?
If the battery of the ello rollator runs out, it can still be used manually without any issues. The basic functions, such as pushing and steering, remain unaffected, and the rolling resistance only changes slightly.
What are the technical specifications of the ello rollator?
Is additional equipment available for ello?
Additional accessories for the ello rollator will be available throughout 2025.
How often should I have my ello rollator serviced?
We recommend an annual service check with your dealer. From February 2025, you can find the dealer search on our website.
How can I determine if ello is right for me?
To determine if the ello rollator is suitable for you, we recommend filling out our short questionnaire: Consultation. If ello is a good fit, you can request a detailed consultation and a free test drive at a medical supply store of your choice. Beratung Sollte der ello für Sie sinnvoll sein, können Sie direkt im Anschluss einen ausführlichen Beratungstermin und eine kostenlose Testfahrt in einem Sanitätshaus Ihrer Wahl anfordern.
Can I reach ello customer service in person?
Can ello be used in bad weather and rain?
The ello rollator is designed for use in wet weather conditions and rain, as it meets the IP02 protection rating. This means it is protected against water droplets, such as those from light rain or splashing water. The rollator can be used in such conditions without any loss of functionality or safety.
Is there health insurance support for ello?
The development of ello complies with the Medical Device Regulation (MDR) requirements. Your health insurance provider can inform you if ello is eligible for reimbursement under your individual plan.
What warranty and guarantee does ello offer?
How can I secure ello against theft?
The ello rollator can be secured using a bicycle lock of an appropriate security level. It is recommended to attach the rollator to a sturdy, fixed object to reduce the risk of theft. This measure helps enhance the rollator's security against theft.
Can ello be insured against theft and damage?
Please consult your insurance provider to determine what coverage options are available for the ello rollator.
Is an additional battery available to increase ello’s range?
An additional battery can be purchased to significantly extend the range of the ello rollator. This allows for longer use without recharging, increasing daily flexibility.
How is ello charged?
ello is charged using a standard household power outlet. The battery can remain in the rollator but doesn’t have to. You can charge your spare battery while still using ello.